Frequently Asked Questions
How do I know if a Website is reputable?
We are a well Respected Company in Retail Sales. We have a large City Centre Shop in the centre of Southampton. We are contactable during normal shop hours easily by telephone (we do not use answerphone) or by email. You can totally trust our website which is an extension to the Retail Shop.
Is shopping On-Line safe with you?
Yes. Completely. We use Protx for On Line Payments. All transaction information passed between this site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing which passes to the Protx server can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Will you give my details to anyone else?
Never! We value your privacy as much as we value our own. We would never divulge or share details of our customers to anyone.
I need an item but I am desperate for it to arrive urgently for a certain occasion!
No Problem, just contact us first, 02380 229060 or email us info@engraving-gallery.co.uk so that we can check that your product is in stock, note your delivery requirements and then you can purchase on-line in the normal way. We will reserve your item and await your On-Line Order and ensure that your timescale is met.
What if I am not sure how my purchase should be engraved?
We have engraved each of our products so many times that we are able to engrave it to produce the best engraving results possible. If you have any concerns, just tell us in the Information Box of the product and leave the rest to us.
Can I have my Order delivered to another address?
Of course. All orders require a signature on receipt so if you would like your order sent to another address, simply fill in the Delivery Address at the checkout.
Can I actually speak with someone?
Absolutely. The Shop is open from Monday to Saturday 9am -5.30pm. If you need any help or advice, just call.
